We hope that you will have no cause to be dissatisfied with the service which you receive from this firm. However, if you do feel that the matter is not being dealt with appropriately and you have any grievance, you should in the first instance try to resolve the matter with me directly. If we cannot resolve the matter between ourselves, then the firm will deal with your complaint, in accordance with the complaints procedure set out below.
In the event of a complaint arising we will investigate your complaint. This will normally involve you putting the complaint in writing to Ash Patel.
If you are not satisfied with our response to your complaint, you should contact us and your complaint and our response may be reviewed by an independent person appointed and agreed by both parties to review the decision.
We will then write to you within 14 days confirming our final position on your complaint and explain our reasons.
If the matter is still not resolved through the internal complaints procedure then any complaints lodged with the Legal Complaints Service must be lodged within six months of the date of our final decision. Their address is the Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. For further information you should contact Legal Ombudsman on 0300 555 0333 or www.legalombudsman.org.uk